Privacy Policy
Effective Date:  05/07/2025
Company Name: DM LLC
Legal Status: Limited Liability Company (LLC)
Business Type: Language School and Translation Agency
Contact Email: contact@axolotlservices.com
Phone: 6304534602

DM LLC ("we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services—whether you are a student, translation client, visitor to our website, or a business partner.

1. Scope and Legal Basis

This Privacy Policy applies to all personal data we collect from individuals under the scope of the General Data Protection Regulation (GDPR) (EU Regulation 2016/679). This includes our website visitors, students, clients, job applicants, and service providers within the European Union and other jurisdictions where GDPR applies.

Legal bases for processing data under GDPR may include:

• Consent (Article 6.1(a))

• Performance of a contract (Article 6.1(b))

• Legal obligation (Article 6.1(c))

• Legitimate interest (Article 6.1(f))

2. What Data We Collect

We may collect and process the following categories of personal data:

a. Identification and Contact Data

• Full name

• Email address

• Phone number

• Physical/mailing address

• Date of birth (for age-restricted services)

b. Educational Data

• Course enrollments

• Language level assessments

• Class attendance records

• Learning preferences

c. Translation Service Data

• Project files and content (which may contain personal or sensitive data)

• Source and target languages

• Deadlines and delivery instructions

d. Payment and Billing Data

• Bank or credit card details (processed securely by third-party payment providers)

• Billing address

• Invoices and receipts

e. Website Usage Data (collected automatically)

• IP address

• Browser type and version

• Device type and operating system

• Date/time of visits

• Referring site and browsing patterns (via cookies and analytics)

3. How We Collect Data

We collect data in the following ways:

• Directly from you when you contact us, enroll in a course, request a quote, submit a form, or attend a class

• Automatically through cookies and website analytics tools (e.g., Google Analytics)

• From third parties (e.g., referring partners, payment platforms)

4. How We Use Your Data

Your personal data is used for the following purposes:

PurposeLegal Basis

Responding to inquiries or providing informationConsent

Processing course registrationsContract

Delivering translation servicesContract

Processing payments and issuing invoicesLegal obligation

Improving our website and servicesLegitimate interest

Sending newsletters or marketing materialsConsent

Complying with legal and regulatory requirementsLegal obligation

5. Who We Share Your Data With

We do not sell your personal data. We may share your information with:

• Service providers (e.g., payment processors, hosting providers, email marketing tools)

• Language instructors and translators under strict confidentiality

• Legal or governmental authorities if required by law

• IT support and technical consultants under NDA

All third-party service providers are GDPR-compliant and only access data necessary to perform their duties.

6. International Transfers

Some of our service providers may process your data outside the European Economic Area (EEA). In such cases, we ensure data is protected through:

• EU Commission-approved Standard Contractual Clauses (SCCs)

• Transfers to countries deemed to have adequate data protection by the EU

• Explicit informed consent from you where required

7. Data Retention

We keep your personal data only as long as necessary for the purpose for which it was collected. This includes:

• Student and client records: up to 7 years (legal/accounting)

• Marketing contact data: until you unsubscribe

• Translation project files: normally kept for 6–12 months, unless agreed otherwise

You may request early deletion of your data where applicable.

8. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right of access – You can request a copy of your data.

• Right to rectification – You can request correction of inaccurate data.

• Right to erasure ("right to be forgotten")

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

• Right to lodge a complaint with your local Data Protection Authority

To exercise your rights, contact us at: [Insert Contact Email]

9. Cookies and Tracking Technologies

We use cookies on our website to:

• Enhance user experience

• Analyze traffic and usage

• Enable essential features (e.g., forms)

You can manage your cookie preferences through your browser settings. Our Cookie Policy is available [insert link].

10. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

• SSL encryption for data transmission

• Access controls and authentication

• Secure data storage and regular backups

• Confidentiality agreements with staff and freelancers

11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect data from children without verifiable parental consent.

12. Marketing Communications

With your explicit consent, we may send you updates about new courses, promotions, and language tips. You can opt out at any time via:

• The "unsubscribe" link in emails

• Emailing us directly at [Insert Contact Email]

13. Changes to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it regularly. Material changes will be communicated via email or website notice.

14. Contact and Data Controller Information

For any questions or requests related to your personal data, please contact:

DM LLC – Data Protection Officer
Email: contact@axolotlservices.com
Phone: 6304534602